A knowledge management system (KMS) is an IT framework designed to effectively store and retrieve information, enhancing understanding, collaboration, and alignment of processes. These systems can be implemented within organizations or teams to streamline internal knowledge sharing, but they can also serve as centralized repositories for users or customers, providing them with easy access to valuable insights and resources. By facilitating the organization and dissemination of knowledge, these systems play a crucial role in fostering informed decision-making and improving overall efficiency. They can be used within a private network within the business or via the internet, remotely via a cloud server.
Examples of KMS platforms include (but are not limited to):
SharePoint (Microsoft)
Obsidian
Notion
Confluence
Document360
Monday .com
The most popular documents usually stored and managed are:
Standard Operating Procedures
Product Sheets
HR policies
Training Programs, Webinars
Some offer exclusive functions and the in-house comparison and a thorough screening is a must. The implementation of IT solutions has a high failure rate and proper resources must be allocated to ensure proper indexing and administration of the KMS.
Reach us for more details.
Read more about why a KMS is important at: https://document360.com/knowledge-management/ (not an endorsement)
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